Refund & Dispute Policy

1. Foundational Premise

At WRANKS, we govern subscription continuity and fiscal disputes with commercial transparency. Due to the high computational costs associated with querying Generative AI Models across distributed platforms on your behalf, our refund paradigms must balance customer satisfaction with infrastructural expenditure protection.

2. The 7-Day Total Mitigation Clause

Any Initial Subscription (a "new account" commencement, non-renewing) is afforded a strictly monitored Seven (7) Calendar Day cooling-off window. If Customer formally requisitions account termination during this 168-hour epoch, a 100% unconditional refund will be retroactively credited to the origination instrument.

3. Proration Beyond the Statutory Window

For mid-cycle subscription cancellations enacted after the aforementioned 7-day grace period, WRANKS voluntarily honors proportional reimbursement (proration). Refunds will be mathematically scaled down to the nearest calendar day representing the residual, un-utilized timeframe of the active billing cycle. For instance, exiting at the 60% mark of a 30-day epoch yields a 40% fiscal rebate of the gross subscription cost, net of applicable banking fees.

4. Method of Redress & Temporal Logistics

All petitions for fiscal redress must be lodged formally:

1. Submit written intent from the Authorized Account Email to billing@wranks.com.
2. Receipt is acknowledged algorithmically via ticket, freezing future subscription charges.
3. The Authorized Refund is transmitted strictly via Dodo Payments back to the original PCI-compliant vector (Credit Card / Bank). WRANKS explicitly forbids manual wire transfers, checks, or alternative off-platform crediting. Please allow between 5 to 10 federal banking days for ledger settlement by the corresponding issuing bank.

5. Irrevocable Disqualification (Non-Refundable Axioms)

The following vectors immediately annul any right to fiscal rebates under all circumstances:

• Late Notices: Petitions filed exceeding 48 chronological hours succeeding an auto-renewal trigger for a previously active subscription.
• Hostile AUP Breaches: Terminations directly catalyzed by the algorithmic detection of malicious scraping, rate-limit bypassing, or other fundamental breaches of the WRANKS Terms of Service acceptable use clauses.
• Custom Master Service Agreements (Enterprise): Enterprise-tier deployments fortified under bespoke MSAs bypass standard refund paradigms and are legally governed by the exact verbiage documented in their respective physical contracts.

6. Differentiation from Standard Cancellation

Customer unequivocally holds the autonomy to halt auto-renewing subscriptions directly via the in-app portal (`Dashboard > Settings > Billing`). Note that a portal "Cancellation" is explicitly designed entirely to arrest future debiting. A "Refund Request" constitutes an external, proactive email filing; portal cancellation alone does not retro-actively initiate a refund sequence or freeze the current operational period.

7. Point of Contact for Billing Counsel

If ambiguity persists regarding your invoice, or you wish to file an equitable dispute, deploy communications to:
WRANKS Billing Department (billing@wranks.com).